- PrashanthanAsked on May 17, 2017 at 06:36 AM
Also checked our quarantine folders but nothing received.
- JotForm SupportliyamAnswered on May 17, 2017 at 07:37 AM
I checked your email history and it appears that the email address has already been removed from the bounce list as the last email alert was sent properly.
If you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed on the spam folder there which prevented your email client app to download/sync your emails to your email client.
You may also review your email activity history by following the steps from this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History