Why users are having trouble uploading files to my form?

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    Asked on May 17, 2017 at 01:04 PM
    People are also saying that they are having trouble uploading documents where it has been provided to do so on the form.
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    Answered on May 17, 2017 at 01:49 PM

    Upon checking the forms you shared previously, I think you're referring to the form embedded here: https://www.ihsvt.com/pages/client-forms 

    I can see you have a single  upload field as well as a multiple uploads field, I have tested both and I can see they work on my end: 

    I have also tested this on my mobile device and I can see it works, I'm also able to upload files on your file upload fields: 

    I have also checked your submissions and I see there are some uploaded files, could you please test this on your end and let us know if you can replicate any issue? 

    If so, please provide us more details about the problem your user is experiencing while uploading the files, are they getting any error message?

    Please, let us know, we will be glad to help. 

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    Answered on May 17, 2017 at 02:43 PM
    OK, thank you. It must be user-error then — I did not have an issue either.
    Thank you for your time!
    Kristin O’Connor
    IHS Office Manager
    P: 802-433-4257
    F: 802-433-4260
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