Why users are having trouble uploading files to my form?

  • IHSOffice
    Asked on May 17, 2017 at 1:04 PM
    People are also saying that they are having trouble uploading documents where it has been provided to do so on the form.
  • Kevin Support Team Lead
    Replied on May 17, 2017 at 1:49 PM

    Upon checking the forms you shared previously, I think you're referring to the form embedded here: https://www.ihsvt.com/pages/client-forms 

    I can see you have a single  upload field as well as a multiple uploads field, I have tested both and I can see they work on my end: 

    Why users are having trouble uploading files to my form?  Image 1 Screenshot 50

    Why users are having trouble uploading files to my form?  Image 2 Screenshot 61

    I have also tested this on my mobile device and I can see it works, I'm also able to upload files on your file upload fields: 

    Why users are having trouble uploading files to my form?  Image 3 Screenshot 72

    Why users are having trouble uploading files to my form?  Image 4 Screenshot 83

    I have also checked your submissions and I see there are some uploaded files, could you please test this on your end and let us know if you can replicate any issue? 

    If so, please provide us more details about the problem your user is experiencing while uploading the files, are they getting any error message?

    Please, let us know, we will be glad to help. 

  • IHSOffice
    Replied on May 17, 2017 at 2:43 PM
    OK, thank you. It must be user-error then — I did not have an issue either.
    Thank you for your time!
    Kristin O’Connor
    IHS Office Manager
    clientservices@ihsvt.com
    P: 802-433-4257
    F: 802-433-4260
    www.ihsvt.com
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