What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm receiving error 404 when trying to download uploaded file?

    Asked by CadastroVDJ on May 17, 2017 at 01:07 PM

    The pictures of many submissions are not avaliable to download. 

    I'm being redirected to a new page, announcing the 404 error.

    How can I proceed to have those pictures?

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    JotForm Support

    Answered by Nik_C on May 17, 2017 at 02:00 PM

    If you're receiving error 404 while trying to access the uploaded file, it might happen that your users failed to upload the file completely or the upload was invalid. In that case, the files need to be re-uploaded.

    But, could you please share the Form ID where you're experiencing this issue so we can check further.

    We'll wait for your response.

    Thank you!