What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account got suspended

    Asked by Kyle Focht  on May 17, 2017 at 06:08 PM

    Login failed - SUSPENDED


    Please advise

  • Profile Image
    JotForm Support

    Answered by AIDAN on May 17, 2017 at 07:33 PM

    Upon inspection, I found that your account is indeed suspended, because your form ID 71286627827164 named "Commitment Form" is requesting banking information without a signature field.

    I have re-activated your account so that you can add a signature field to your form as soon as you gain access, but please note that failure to do so will result in the suspension of your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.