What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm branding option is not available on user account

    Asked by lmeier on May 17, 2017 at 07:41 PM
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    JotForm Support

    Answered by BDAVID on May 17, 2017 at 09:05 PM

    We apologize for the inconvenience, you are correct, the JotForm branding is shown on your forms:

    The option to remove the branding should be available in your account settings as you have a paid account. I have forwarded this to our back-end team to get further help.

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    Answered by lmeier on May 18, 2017 at 01:36 PM

     

    this has been going on over 2 weeks.  Please fix this problem!!  I have been told " I have forwarded this to our back-end team to get further help."  many time already and nothing happens!!

     

    Leslie

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    JotForm Support

    Answered by BDAVID on May 18, 2017 at 02:19 PM

    Please note that this report was forwarded to our back-end team yesterday May 17th. I see it has been marked with a very important priority. You will be notified when this gets fixed.

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    Answered by lmeier on May 22, 2017 at 02:35 PM

    Still waiting for you correct this issue!!

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    JotForm Support

    Answered by BDAVID on May 22, 2017 at 02:38 PM

    We have been updated, and this issue has been fixed now. We have cleared your forms cache. Please check again, the branding should not longer show up.