What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Condition in form is not working as expected.

    Asked by nueratrend on May 18, 2017 at 12:04 AM

    Hi Jot support, I've made a video for the issues I've been facing with the form. Please watch it and recommend possible solutions. https://drive.google.com/file/d/0B-9iJIF0oiUBX3BuS08yNTNZVkU/view

     

    Also please don't forget to see how it effects the STUDIO TOTAL. 

     

    Looking for support.

    Thanks

    Page URL:
    https://form.jotform.me/71332408621448

    Screenshot
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 18, 2017 at 03:49 AM

    Hello nueratrend,

    Thank you for sharing the video, it helped us understand the issue you are having. It is possible to solve your problem by editing the existing conditions. You need to add one more IF statement in all of your conditions related to "How often would you like this service?" and "Discount" field. Please check the screenshot below:

     

     

    Please take a look at the following cloned form where I have edited the conditions and see if this works as expected:  https://www.jotformpro.com/form/71371910745961

    Feel free to clone this form for a closer look. The following guide should help you in form cloning:  https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 18, 2017 at 03:59 AM

    Hello nueratrend,

    I have also fixed the issue of "STUDIO TOTAL" in the cloned form but adding these conditions:

     

    Do test your form and get back to us if you need any other changes.

    Thank you!

  • Profile Image

    Answered by nueratrend on May 19, 2017 at 12:55 AM

    Hi, thanks for the reply. 

    here are the conditions I've implemented. 

    Were there any work done in your home such as painting, construction / renovation or floor installation? – If yes, request a Post Construction quote (send to post construction form link).

     

     

    Were there any work done in your home such as painting, construction / renovation or floor installation?

    If no, (move to next question) is your home furnished?

     

    Is your home furnished?

    If yes move straight to calendar for scheduling.

     

    Is your home furnished?

    If no, Please call company at 718-782-7767 (prevent customer from going further in the form).

     ----------

     

    The issue I'm facing is, when I implement 

     

    Is your home furnished?

    If yes move straight to calendar for scheduling.

     

    Then it ruins all the conditions. So I want to bypass # of Bathrooms, baths, and total studio. and show the next button and dates and everything that comes after date. also you will see I've applied conditions on date. so if Mon- thursday there should be time 1 shown but it's all showing up. Please check it.

     
    NEW FORM LINK: https://www.jotform.me/form/71380477848468?preview=true
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 19, 2017 at 04:21 AM

    You can set condition that will hide # of Bathrooms, baths, and total studio fields, if yes option is selected.

    Or you can hide them if "Move in Cleaning (3-3.5 hours)" option is selected. 

    Regarding time fields, I was not able to replicate it. Only one Time field is shown.

    Here is my demo form: https://form.jotformpro.com/71382104471954 

    Feel free to test it and clone it. 

     

    Let us know if you need further assistance. 

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 19, 2017 at 04:32 AM

    I forgot to mentioned that on my cloned form I have changed one condition.

    It is condition for "Is your home furnished?" field, when No option is selected. Instead of hiding all fields on the form, you can hide only fields from first page.