- BonneBelleAsked on May 18, 2017 at 03:35 AM
i got a notification saying that my questionaire bounced back and it didn't go through to my email. I changed my email. Could you see why that happened?
- JotForm DeveloperHelenAnswered on May 18, 2017 at 04:11 AM
Thank you for contacting us.
I have checked your account e-mail address "firstname.lastname@example.org" and it was not in our Bounce List now.
You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in.
Also, you can whitelist our IPs for preventing this issue:
ip4:126.96.36.199/18 ip4:188.8.131.52/16 ip4:184.108.40.206/16 ip4:220.127.116.11/18 ip4:18.104.22.168/20
If you have any other questions or issue, please do not hesitate to contact us.