What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Notification e-mails not coming through to my e-mail address

    Asked by BonneBelle on May 18, 2017 at 03:35 AM

    i got a notification saying that my questionaire bounced back and it didn't go through to my email. I changed my email. Could you see why that happened?

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    JotForm Developer

    Answered by Helen on May 18, 2017 at 04:11 AM

    Hello,

    Thank you for contacting us.

    I have checked your account e-mail address "thatletschat@bonnebelle.ca" and it was not in our Bounce List now.

    You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also, you can whitelist our IPs for preventing this issue:

    ip4:64.247.128.0/18 ip4:129.121.0.0/16 ip4:152.160.0.0/16 ip4:65.75.128.0/18 ip4:209.126.119.0/20

    If you have any other questions or issue, please do not hesitate to contact us.