My Notification e-mails not coming through to my e-mail address

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    Asked on May 18, 2017 at 03:35 AM

    i got a notification saying that my questionaire bounced back and it didn't go through to my email. I changed my email. Could you see why that happened?

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    Answered on May 18, 2017 at 04:11 AM


    Thank you for contacting us.

    I have checked your account e-mail address "" and it was not in our Bounce List now.

    You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in.

    Also, you can whitelist our IPs for preventing this issue:

    ip4: ip4: ip4: ip4: ip4:

    If you have any other questions or issue, please do not hesitate to contact us.