My Notification e-mails not coming through to my e-mail address

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    BonneBelle
    Asked on May 18, 2017 at 03:35 AM

    i got a notification saying that my questionaire bounced back and it didn't go through to my email. I changed my email. Could you see why that happened?

  • Profile Image
    Helen
    Answered on May 18, 2017 at 04:11 AM

    Hello,

    Thank you for contacting us.

    I have checked your account e-mail address "thatletschat@bonnebelle.ca" and it was not in our Bounce List now.

    You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Also, you can whitelist our IPs for preventing this issue:

    ip4:64.247.128.0/18 ip4:129.121.0.0/16 ip4:152.160.0.0/16 ip4:65.75.128.0/18 ip4:209.126.119.0/20

    If you have any other questions or issue, please do not hesitate to contact us.