What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to stop the emails are to incorrect email addresses?

    Asked by Toonz on May 18, 2017 at 06:56 AM

    Good Day

    customers are selecting certain deparments but its gong to the incorrect emails..is there anyway to stop this from happening? Thank you

    Page URL:
    https://www.jotform.com/70983755296573

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    JotForm Support

    Answered by Kiran on May 18, 2017 at 09:08 AM

    I have checked your JotForm and see that there is a condition set on the form to send the notification to different emails based on the selection of the department. 

    I believe that you want to send the email notification to different email based on the selection of department. In this case, it is required to set separate conditions for each department so the emails can be sent to the appropriate recipient. Please refer to the guide below that can help you with setting up conditions for sending emails. 

    https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer

    Hope this information helps!