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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet Integration: New submissions are not automatically added to the spreadsheet

    Asked by fernannyozviak on May 18, 2017 at 09:18 AM

    Hello, my Google Docs integration seems to have stopped working for our Cards and Flyers Shipping form. I have removed the integration and integrated it again four times this morning and each new form is still not receiving the JotForm submission. This is also a recurring problem. The integration seems to break once a month. This is a very serious issue that needs a resolution quickly.

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    JotForm Support

    Answered by ashwin_d on May 18, 2017 at 10:23 AM

    Hello fernannyozviak,

    I'm sorry for the trouble caused to you. 

    Did you make any changes in the column header of your integrated google spreadsheet? Please note that editing the field column header will cause your integration to break.

    I have pushed your form's submission to integrated google spreadsheet. Can you please check your integrated google spreadsheet and see if the missing submissions are added or not?

    We will wait for your response.

    Thank you!

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    Answered by fernannyozviak on May 18, 2017 at 10:33 AM

    I noticed there was a slight change to the column header. Thanks for the tip. I see a couple of the missing submissions came in but I recently did a couple more test and those didn't push through.

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    JotForm Support

    Answered by ashwin_d on May 18, 2017 at 10:50 AM

    Hello fernannyozviak,

    Since there is a change in column header, I would suggest you to please reintegrate your form with google spreadsheet and test your form again without changing your question column header and see if that solves your problem. 

    Do get back to us if the issue persists.

    Thank you!

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    Answered by fernannyozviak on May 18, 2017 at 11:11 AM

    Sorry still no luck.

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    JotForm Support

    Answered by AIDAN on May 18, 2017 at 12:23 PM

    I am escalating this so that our developers can look into it. We will be notified of any progress via this thread.

    Apologies for any inconvenience.

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    JotForm Developer

    Answered by Denis on May 22, 2017 at 07:21 AM

    Hello,

    Sorry for the trouble caused to you, problem is fixed now. Please check it and let us know if issue persists.

     

    Regards.