What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email address continues to go on the bounce list

    Asked by pauljones9005 on May 18, 2017 at 11:42 AM

    We have a client whose email continues to go on the bounce list. It is not a custom domain it is a comcast.net email. What do I do to keep them from going on the bounce list?

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    JotForm Support

    Answered by aubreybourke on May 18, 2017 at 11:55 AM

    Here is a section from the user guide that explains how you can prevent your emails bouncing.

    How to Prevent Email Bouncing Related Issues

    If your email addresses are being constantly added to the bounce list, the best recommendation is to switch your email notifications to your own SMTP sender. The bounce messages will be processed by your mail server in this case, so the email addresses will not be added to the bounce list.

    Instructions here:

    How to Setup SMTP for a Form