What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our credit card number was changed and therefore our premium account was canceled.

    Asked by gulfcoast4sq on July 18, 2012 at 05:52 PM

    I renewed our premium account today but we were sent a notification of a downgrade.  Also, I checked our account and it did not show that it had been upgraded.

    It is imperative that our forms be processed since we are at the peak of our activity.  Please let me know the status of our account asap.

    Thank you.

    Patricia Elliott

    user name gulfcoast4sq

    Page URL:

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    Answered by jeanettebmz on July 18, 2012 at 07:36 PM

    Hello Patricia

    Our records don't show a recent payment made either on behalf of the username gulfcoast4sq or the email address gc*c@com***t.net

    Can you please provide us with either the correct email address your have registered or the order number so I can investigate further?