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cfontenotAsked on May 18, 2017 at 1:13 PM
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AIDANReplied on May 18, 2017 at 1:14 PM
Could you please provide us with more information on the issue, such as the form ID or URL, and any information you see relevant, in order to prepare an escalation? Thank you in advance.
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cfontenotReplied on May 18, 2017 at 1:46 PM
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cfontenotReplied on May 18, 2017 at 1:48 PM
The signature attached just fine if a pdf is attached to the response. However this creates an additional step. I would prefer to have the signature embed in the response email, the email can simply be printed for a record without creating an email storage issue with the pdf attachment doubling the size of the response.
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AIDANReplied on May 18, 2017 at 2:12 PM
I have checked your form and found that it doesn't have encryption enabled:
Perhaps you have another encrypted form that is causing you issues, not this one?
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cfontenotReplied on May 18, 2017 at 3:43 PMI have no encryptions on any of my forms.
Christopher S. Fontenot
Executive Advisor
Prime Level Consulting, LLC.
(Mobile) 337-852-7815
(Toll Free) 844-454-SAFE
cfontenot@primelevelconsulting.com
www.primelevelconsulting.com
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CONFIDENTIALITY NOTICE: This e-mail, including any attachments, has been sent for the sole use of the intended recipient(s). It may contain information that is confidential and proprietary. The confidential and proprietary status of the information is not waived by having been sent by e-mail transmission. If you are not the intended recipient, you are not authorized to review, disclose, copy, distribute or use any of the information contained in this transmission. If you have received this e-mail in error, please notify the sender by reply e-mail and purge all copies of this message. Thank you.
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AIDANReplied on May 18, 2017 at 3:54 PM
Please note that the parent issue in which you have replied, was about an encrypted form, and you stated that you have the same issue, so I understood that your form is encrypted too.
As this seems to be a different issue than the one you originally commented in, an issue that is affecting your non-encrypted form, could you please provide us with a screenshot so we can have an idea on what you see?
Thank you in advance.
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cfontenotReplied on May 18, 2017 at 4:17 PM
Noted. How do I solve my problem?
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Kiran Support Team LeadReplied on May 18, 2017 at 5:46 PM
I understand that you want to display the signature from the submission in the email notification received. I see that the signature field is already added to the notification. Are you experiencing any issue displaying the signature in the email? Could you try adding a new notification to the form and see if that helps? Also, please try using a different email address on a separate domain and let us know if the issue still persists. We will be happy to take a look again.