What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Smooth Signature Widget: Unable to decrypt signatures in form submissions

    Asked by cfontenot on May 18, 2017 at 01:13 PM
    I am following this post closely, as I am having the same issues with decryption of signatures in form responses. 
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    JotForm Support

    Answered by AIDAN on May 18, 2017 at 01:14 PM

    Could you please provide us with more information on the issue, such as the form ID or URL, and any information you see relevant, in order to prepare an escalation? Thank you in advance.

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    Answered by cfontenot on May 18, 2017 at 01:46 PM
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    Answered by cfontenot on May 18, 2017 at 01:48 PM

    The signature attached just fine if a pdf is attached to the response.  However this creates an additional step.  I would prefer to have the signature embed in the response email, the email can simply be printed for a record without creating an email storage issue with the pdf attachment doubling the size of the response.

     

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    JotForm Support

    Answered by AIDAN on May 18, 2017 at 02:12 PM

    I have checked your form and found that it doesn't have encryption enabled:

    Perhaps you have another encrypted form that is causing you issues, not this one?

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    Answered by cfontenot on May 18, 2017 at 03:43 PM
    I have no encryptions on any of my forms.
    Christopher S. Fontenot
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    JotForm Support

    Answered by AIDAN on May 18, 2017 at 03:54 PM

    Please note that the parent issue in which you have replied, was about an encrypted form, and you stated that you have the same issue, so I understood that your form is encrypted too.

    As this seems to be a different issue than the one you originally commented in, an issue that is affecting your non-encrypted form, could you please provide us with a screenshot so we can have an idea on what you see?

    Thank you in advance.

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    Answered by cfontenot on May 18, 2017 at 04:17 PM

    Noted.  How do I solve my problem?

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    JotForm Support

    Answered by Kiran on May 18, 2017 at 05:46 PM

    I understand that you want to display the signature from the submission in the email notification received. I see that the signature field is already added to the notification. Are you experiencing any issue displaying the signature in the email? Could you try adding a new notification to the form and see if that helps? Also, please try using a different email address on a separate domain and let us know if the issue still persists. We will be happy to take a look again.