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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox: Integration is not creating folder in Dropbox account.

    Asked by NTBAA08 on May 18, 2017 at 03:40 PM



    I am trying to get each form submitted not only to our email but to our organizations drop box account. However, even though it says our drop box has been authenticated, when I click on the link it provides, I get a message in our dropbox saying the folder does not exist. When I check, it really doesnt exist.


    See screen shots




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    JotForm Support

    Answered by Kevin_G on May 18, 2017 at 05:20 PM

    I have tested this and I can replicate what you're mentioning as well, I will report it to our second level  so our developers can take a look on it, we will let you know as soon as we get any update about it. 


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    JotForm Support

    Answered by NeilVicente on May 23, 2017 at 04:49 PM


    This is now fixed. Please edit your form's Dropbox integration and complete it so that the folder will be created.

    By the way, folder will also be created automatically when your form is submitted at least once.