What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form disabled?

    Asked by liquidnitrogenphoto on May 19, 2017 at 12:07 AM

    My form says it's disabled, and I've tried everything I can think of to fix it, but it's not working. help please.



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    JotForm Support

    Answered by BJoanna on May 19, 2017 at 03:33 AM

    I have checked and your account is autosuspended by our phishing system. Because of that your forms are disabled.

    Your account is suspended because of your [Imported Form] Studio Panel Log In | ShootProof form. Login forms are not allowed and it is against our terms of use to collect login credentials. 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I saw that you have deleted mentioned form and that form is now located inside of Trash folder on your account. I have purged it from Trash folder and I have activated your account. Your other forms are working now. 

    Let us know if you need further assistance.