What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our account has been suspended and forms disabled

    Asked by Elizabeth Ryan  on May 19, 2017 at 12:27 AM


    This is urgent. These forms are critical to our current offer to our cities. All four have been disabled and our account suspended.

    Please contact me on +61425773359. This is the second time I have completed this form. I just got a did not pass spam test notice after I submitted the first time


    Thank you



    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on May 19, 2017 at 03:31 AM

    We apologize for the inconvenience caused. I see the form was mistakenly disabled due to suspected phishing form. After reviewing your account and forms, I can confirm that there is no phishing form on your account.

    I have now re-activated your account and forms. Please check again.

    Let us know if issue still persist.

  • Profile Image

    Answered by sdcppn on May 19, 2017 at 11:51 AM

    Hi Johnathan - a similar issue has arisen on our form. Can you check it out please? https://form.jotformeu.com/71234917354356

  • Profile Image
    JotForm Support

    Answered by John_Benson on May 19, 2017 at 01:35 PM

    Your account has been activated. Please read our terms of use to avoid getting automatically suspended by our anti-phishing filter tool.

    I checked the form and it is working fine on my end.

    If you have questions, please let us know. Thank you.