Our account has been suspended and forms disabled

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    Elizabeth Ryan 
    Asked on May 19, 2017 at 12:27 AM


    This is urgent. These forms are critical to our current offer to our cities. All four have been disabled and our account suspended.

    Please contact me on +61425773359. This is the second time I have completed this form. I just got a did not pass spam test notice after I submitted the first time


    Thank you



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    Answered on May 19, 2017 at 03:31 AM

    We apologize for the inconvenience caused. I see the form was mistakenly disabled due to suspected phishing form. After reviewing your account and forms, I can confirm that there is no phishing form on your account.

    I have now re-activated your account and forms. Please check again.

    Let us know if issue still persist.

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    Answered on May 19, 2017 at 11:51 AM

    Hi Johnathan - a similar issue has arisen on our form. Can you check it out please? https://form.jotformeu.com/71234917354356

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    Answered on May 19, 2017 at 01:35 PM

    Your account has been activated. Please read our terms of use to avoid getting automatically suspended by our anti-phishing filter tool.

    I checked the form and it is working fine on my end.

    If you have questions, please let us know. Thank you.