What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free account submissions limit

    Asked by potential signup on May 19, 2017 at 02:44 AM


    I am looking at pricing and have question. can you explain more on 10 payments for free plan.

    Are you saying 100 user can sign-up but only 10 can pay?

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    JotForm Support

    Answered by BJoanna on May 19, 2017 at 03:00 AM

    With free account you can receive up to 100 submissions or 10 payment submissions. If the form is integrated with any of our payment integrations, like Paypal, submissions will be counted as a payment submission. If you reach any limit of your account type your forms will be disabled. For example once you receive 10 payment submissions, other users will not be able to fill your form.

    If that happens you can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.

    However if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month. 

    More about account usage and limits you can find inside of this guide:

    Understanding Your Account Usage and Limits

    Hope this will help. Let us know if you need further assistance.