- JotForm SupportBJoannaAnswered on May 19, 2017 at 03:00 AM
With free account you can receive up to 100 submissions or 10 payment submissions. If the form is integrated with any of our payment integrations, like Paypal, submissions will be counted as a payment submission. If you reach any limit of your account type your forms will be disabled. For example once you receive 10 payment submissions, other users will not be able to fill your form.
If that happens you can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.
However if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month.
More about account usage and limits you can find inside of this guide:
Hope this will help. Let us know if you need further assistance.