What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cannot retrieve my account

    Asked by Martin on July 18, 2012 at 10:00 PM


    I have tried to log back into my account after cleaning my cookies, to no avail.  Every email account that I own I have used for a password reset but none are being located in your database.  I use healthproductsusa@hotmail.com, clubdvorce@hotmail.com and marty.c131@yahoo.com.  I don't know what you can search to look for an account but just in case, here are some of my form numbers:  The site is not live yet so I cannot provide a URL for the field below but it will be storyized.com.



    There is a third but I can't find the file for that at the moment.  I was going to logon on to upgrade my account now that I know your forms fit the needs of our site.  Anything you can do to help will be greatly appreciated as I will have to spend days rebuilding and retesting those forms.



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    JotForm Support

    Answered by liyam on July 18, 2012 at 10:19 PM

    Hello Martin.  I have checked the forms you have provided and found that it is associated to a guest account.  Guest accounts do not have usernames and have a high possibility of getting lost since browsers depend on cookies alone and cookies expire in due time.

    However, you can try creating a new free account using your yahoo.com address.  This has a high possibility of instantly migrating the forms from the guest account to your new free account.  if it does not work, we can migrate the forms to your newly created free account.

    If you have further questions or other concerns, please do let us know.