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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I log into my account?

    Asked by Sandy May on July 19, 2012 at 12:18 AM

    It's acting like, I don't have any forms with you guys on file.  I was a guess, then I got close to going over my submission limit, so I paid...I do it every year for the most part, then when the submissions slow down, I cancel the extra's and go back to being a guess.

    I don't know what happen, but I what to gain access to my account again, because I would like to use my forms again. Please assist or explain? I can call or you can call me, if you like. 

    Thanks!

     

    Sandy

  • Profile Image

    Answered by jeanettebmz on July 19, 2012 at 12:28 AM

    Hello Sandy

    I made a search based on your email address posted on this thread, and I was able to find only a guest account

    Can you provide me with your registered account?  or the URL where the form is embedded?