What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Checkout is not working properly

    Asked by Karenleighartistry on May 19, 2017 at 09:41 AM

    I have my form set up with multiple items to purchase. Each item is linked to a different place. When a customer chooses more than 1 item, they only receive the first link. How can I fix this so they receive ALL the item links they purchase?

     

    Thank you, Karen Pettit

    Page URL:
    https://form.jotform.com/70574156730153

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    JotForm Support

    Answered by BJoanna on May 19, 2017 at 11:32 AM

    I have inspected your form and I saw that you have 8 products and that each product is set to redirect your users to a different page, where they can download the product. It is not possible to redirect users to more that one Thank You page. 

    Instead of redirecting them to the download link, I would suggest you to send them the download link via Autoresponder email. 

    You can create 8 autoresponder emails, one for each product, and you can use same logic you used to redirect them to different page. For example if user selected three products, he will receive three Autoresponder emails, one for each product user selected. 

    Inside of this guide you can find how to set up an Autoresponder Email:

    Setting Up an Autoresponder Email

    And inside of this guide you can find how to send email based on user's answer:

    Send Email Based on User's Answer

    Hope this will help. Let us know if you need further assistance. 

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    Answered by Karenleighartistry on May 19, 2017 at 12:43 PM

    How will I know that when the person clicks on a product that the right email will apply? 

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    JotForm Support

    Answered by BJoanna on May 19, 2017 at 02:06 PM

    You will set condition for each product and for each Autoresponder email. For example Autoresponder 1 will be sent only when first product "SAFE! Baseball/Softball Template" is selected and that email should have only download link of that product. Considering that you have 8 products, you will have to create 8 Autoresponder emails, one for each product.

    Here is example of Autoresponder 1 that will be sent when "SAFE! Baseball/Softball Template" is selected.

    You can also name your Autoresponder emails, same as your products. 

    Please check this guide: How to Send Email Based on User's Answer

    Let us know if you need further assistance.

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    Answered by Karenleighartistry on May 19, 2017 at 08:48 PM

    Apparently I dont have the option to do that?

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    Answered by Karenleighartistry on May 19, 2017 at 09:20 PM

    I think I figured it out! Thank so much for your help!!!

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    JotForm Support

    Answered by John_Benson on May 20, 2017 at 03:30 AM

    Thank you for updating us. We're glad that the issue is now resolved.

    If you need further assistance, please contact us again. Enjoy your weekend. 

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    Answered by Karenleighartistry on May 20, 2017 at 08:13 AM

    One more thing. Is there a way I can do a test order? I know I can send test emails to check my auto responses but I want to do a whole mock order and have it sent to me with entering a payment to check to make sure it's working the way I want. Thank you so much. 
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    JotForm Support

    Answered by AIDAN on May 20, 2017 at 11:39 AM

    We will be addressing your request in this new thread: https://www.jotform.com/answers/1149895

    Thank you.