Why is tax still being charged on my Payal?

  • Profile Image
    gingerwilliams
    Asked on May 19, 2017 at 10:24 AM

    I have all products on this form set to Tax Exempt:

    http://form.jotform.com/63054644970156

    But when someone makes a purchase, tax is still being charged. Please let me know how to fix this.

    thanks,

    Ginger Williams

  • Profile Image
    Nik_C
    Answered on May 19, 2017 at 12:25 PM

    I tested your form and Tax is not showing in the form nor in PayPal:

    I was logged (you can see my card there).

    Could it be that the user that tried to purchase the product had certain tax added from PayPal?

    Also, what is the tax rate you saw?

    Maybe this article from PayPal would be helpful.

    We'll wait for your response.

    Thank you!

  • Profile Image
    gingerwilliams
    Answered on May 19, 2017 at 05:38 PM

    I apologize--the sales tax setting was active. I've corrected the issue. Thanks for your help!