What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is tax still being charged on my Payal?

    Asked by gingerwilliams on May 19, 2017 at 10:24 AM

    I have all products on this form set to Tax Exempt:


    But when someone makes a purchase, tax is still being charged. Please let me know how to fix this.


    Ginger Williams

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 19, 2017 at 12:25 PM

    I tested your form and Tax is not showing in the form nor in PayPal:

    I was logged (you can see my card there).

    Could it be that the user that tried to purchase the product had certain tax added from PayPal?

    Also, what is the tax rate you saw?

    Maybe this article from PayPal would be helpful.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by gingerwilliams on May 19, 2017 at 05:38 PM

    I apologize--the sales tax setting was active. I've corrected the issue. Thanks for your help!