What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Refund request due to erratic submission decryption

    Asked by rnils on May 19, 2017 at 10:29 AM
    And, I shouldn't even have to ask for this, but I will expect a full refund for this month's service
  • Profile Image
    JotForm Support

    Answered by Welvin on May 19, 2017 at 12:42 PM

    Note that when we refund, the subscription will be canceled. There is no way we can refund without canceling the subscription. Please confirm if you want to cancel.