What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are we being charged the $19 fee when we have already submitted our 501c3 paperwork

    Asked by rescueadog on May 19, 2017 at 10:31 AM

    last month it was $9

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    JotForm Support

    Answered by david on May 19, 2017 at 12:36 PM

    Though your application was approved, I do not see any sign up for the discounted subscription.  The discount is not automatically applied, it requires setting up a new subscription through the links sent in the confirmation email. 

    The confirmation email and sign up links for discounted subscriptions was sent toinfo@rescueadog.org on April 21st.  You will receive a pro-rated credit the remainder of your current subscription when signing up for the non-profit subscription.