Why are we being charged the $19 fee when we have already submitted our 501c3 paperwork

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    rescueadog
    Asked on May 19, 2017 at 10:31 AM

    last month it was $9

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    david
    Answered on May 19, 2017 at 12:36 PM

    Though your application was approved, I do not see any sign up for the discounted subscription.  The discount is not automatically applied, it requires setting up a new subscription through the links sent in the confirmation email. 

    The confirmation email and sign up links for discounted subscriptions was sent toinfo@rescueadog.org on April 21st.  You will receive a pro-rated credit the remainder of your current subscription when signing up for the non-profit subscription.