What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are disabled

    Asked by Asvfin on May 19, 2017 at 10:42 AM

    My forms have been disabled.Please assist me

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    JotForm Support

    Answered by BJoanna on May 19, 2017 at 12:52 PM

    I have checked and your account was autosuspended by our phishing system because of your Loan Application Forms, that you deleted and that are now located inside of Trash folder on your account. 

    I have purge them from trash folder and I have activated your account. 

    Please check our terms of use and to see with type of data you cannot collect using our forms. 

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Let us know if you need further assistance.