What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with JotForm

    Asked by CUF on May 19, 2017 at 11:02 AM

    Hello,

     

    The JotForm is not loading properly in some browsers. Whilst it is working in Safari, it is experiencing problems in both internet explorer and google chrome. Can someone please look into this urgently as it seems to be affecting forms other than the one listed in the URL: https://form.jotformeu.com/70783893796377 and it is almost the weekend now where this will surely affect registrations for our event.

     

    The terms and conditions seem to be the focus of the issue, as well as the image at the top.

     

    Thanks,

    Sam

    Page URL:
    https://form.jotformeu.com/70783893796377

    Screenshot
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    JotForm Support

    Answered by liyam on May 19, 2017 at 01:09 PM

    Hello,

    I checked your form and it loads fine on IE and Chrome

    Can you try clearing your browser's cache and try again?

    Thanks.

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    Answered by CUF on May 22, 2017 at 06:32 AM

    Hi,

    That is not working, there is definitely something wrong with the form. None of the embedded images are working, and ALL the terms and conditions have disappeared. This is now happening on mobile as well. Which means all our forms are not currently working as they should. This is an issue as if we can't rely on JotForm to provide a consistent service, we will have to look into other options.

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    Answered by CUF on May 22, 2017 at 06:34 AM

    It is happening intermittently across several different browsers, just an example of some of the forms are:

    https://form.jotformeu.com/70783893796377 

     

    https://www.cuf.org.uk/Appeal/near-neighbours-appeal

     

    www.cuf.org.uk (at the bottom of the webpage).

     

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    Answered by Sven on May 22, 2017 at 07:37 AM

    Hi, 

    I have checked your forms in multiple browsers on different devices, and I wasn't to replicate the issue in any of them, I also checked the console and there's not log of any error. Can you try your forms on a different network? Just to confirm where the issue is happening, as there's nothing on our end as far as I can see.

     

    Thank you!