Account Downgraded - Form Disabled

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    Asked on May 19, 2017 at 12:16 PM



    It looks like my account was downgraded, and form disabled. I applied all the requested updates to our ACH form, as you requested. It's now encrypted, signature collected, and permission/authorization confirmed with the customer. Can you please re-upgrade my account and enable my form?



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    Answered on May 19, 2017 at 01:03 PM

    On May 12th we sent you a warning message about the form, but  never heard from you. Thus the system canceled and downgraded the account.

    But after checking you comply with all the required elements to collect bank account info, I have reactivated the account and created a new subscription as per your request.