What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Out of space?

    Asked by Jeffery9151 on May 19, 2017 at 12:26 PM

    I'm getting an error message on forms that I'm out of space but I don't have any submissions saved, I've deleted them all? Do I have to upgrade? 


    Thank You,


    Synergy Dance

    Page URL:

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    JotForm Support

    Answered by Aury on May 19, 2017 at 01:47 PM

    Dear Lynne,

    Free users are allowed to process 10 payments in a calendar month, your account shows 13 processed payments so far.

    In order to enable your forms you may either upgrade the account to a paid subscription or to wait until the first day of the next month when counters are reset.

    If you have additional questions, please let us know.