Reset password does not work. Why?

  • Eileen Ulicsni
    Asked on May 19, 2017 at 12:58 PM

    I've made several attempts to reset my password without success.  Please assist.

  • Welvin Support Team Lead
    Replied on May 19, 2017 at 2:14 PM

    Your email address has been placed on our bounce list causing the reset email to fail. I've fixed it to our end. Please try it again.

    For bounce related issues, we recommend checking this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues