What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reset password does not work. Why?

    Asked by Eileen Ulicsni  on May 19, 2017 at 12:58 PM

    I've made several attempts to reset my password without success.  Please assist.

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    JotForm Support

    Answered by Welvin on May 19, 2017 at 02:14 PM

    Your email address has been placed on our bounce list causing the reset email to fail. I've fixed it to our end. Please try it again.

    For bounce related issues, we recommend checking this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues