What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I update our existing form?

    Asked by aeceramics on May 19, 2017 at 03:02 PM

    When I go into our Jotform page (created in the last Jotform version) and try to edit existing products I can't. I have tried clicking on the block, but it only brings up a blank block with the headline "Payment". I am on a PC and have tried with both Chrome and Internet Explorer, however the problem is the same. Our web designers said it should be easy and sounds like their form looks different (they have a Mac). 



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    JotForm Support

    Answered by david on May 19, 2017 at 03:24 PM

    I checked your form and the products did load on my end:

    I cleared your forms cache in case it was a caching issue.  As far as I can tell though, the products should load and can be edited.

    Let usk now if they are still not loading on your end and we will be happy to have another look.

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    Answered by aeceramics on May 24, 2017 at 09:50 AM

    Awesome, that's great. Whatever you did seems to have helped and it is working just fine now. Thanks! 

    One other question - the tags to bold - in the previous JotForm version we had the first letter (our product code) in bold, but it seems to show the tags now (<B> and </B>. Is there anyway around that, or do I need to go through and just take out all of the tags? Same thing with the & in all of the glaze options within the product - it is showing up strangely (looks like &amp;). Just wanted to make sure there wasn't another trick before I went through and changed it all. I did it for the first few products, but it is a long and tedious task!  

    Thanks for your help! 

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    JotForm Support

    Answered by david on May 24, 2017 at 11:21 AM

    Tags no longer work inline for form labels.  We needed to remove their functionality a bit ago for security reasons.  There is no way to remove them automatically and they would indeed need to be manually removed.