What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Clients are not receiving automatic emails

    Asked by xpcs on May 19, 2017 at 04:34 PM

    We have inserted the option to send automatic emails to the client and they are not receiving.

    Page URL:
    https://ipn.jotform.com/build/71384541646662/settings/emails

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    JotForm Support

    Answered by BDAVID on May 19, 2017 at 05:47 PM

    That form has not received any submission yet. You might be referring to the other form, which ID is: 71384317255659

    Our mail logs shows that notifications are being sent:

    Please check your spam folder, and if you find the notifications there, mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.