Clients are not receiving automatic emails

  • xpcs
    Asked on May 19, 2017 at 4:34 PM

    We have inserted the option to send automatic emails to the client and they are not receiving.

    Page URL: https://ipn.jotform.com/build/71384541646662/settings/emails
  • David JotForm Support Manager
    Replied on May 19, 2017 at 5:47 PM

    That form has not received any submission yet. You might be referring to the other form, which ID is: 71384317255659

    Our mail logs shows that notifications are being sent:

    Clients are not receiving automatic emails Image 1 Screenshot 20

    Please check your spam folder, and if you find the notifications there, mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.