What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Emails not working

    Asked by rangempls on May 19, 2017 at 05:42 PM

    Hey JotForm support,

    The notification emails for our forms on softlinebrandpartners.com aren't sending. We're using a custom integration with JotForm that must somehow be bypassing the notifications trigger. Our dev team requested I contact support to see if you have any insights into how we can get those notifications working again.

    -Noah

    Page URL:
    https://softlinebrandpartners.com/contact-us/

  • Profile Image
    JotForm Support

    Answered by david on May 19, 2017 at 06:35 PM

    The embedded version of the form in your page looks to be a heavily modified version of this form:

    http://www.jotform.us/form/70596470134154

    When I tested the form directly, the email notification triggered without issue. 

    Try grabbing the most recent source code for your form:

    https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    And using the default source code.  If that does not work, there is very likely something in your page cause the email trigger to fail.  Using the iFrame embed code would resolve this:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    But it would remove the styling that is being added through the page.  Unfortunately, if you dev team needs to heavily modify the source of the form, it would not be something we can support on our end.