Design elements do not appear

  • MontanaInstruments
    Asked on May 19, 2017 at 6:40 PM

    We have selected several custom design elements (background image, error state style, highlight style, etc) that, despite showing correctly in the design pane (i.e. it shows that we have the proper colors selected for each field, and even shows a thumbnail of our background image), the form does not reflect these elements (even when published or previewed).

    Any idea what could be going on here?

    Jotform Thread 1149706 Screenshot
  • jonathan
    Replied on May 19, 2017 at 9:29 PM

    Can you please try loading your form on your browser again. I think it was just a browser cache issue. I cleared your form cache and when I load it on my browser, I see the difference like background color compare to the screenshot image you shared.

    Design elements do not appear Image 1 Screenshot 20

     

    Let us know if issue persist.