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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have uploaded a background image and logo to my form but when people view the form it doesn't show?

    Asked by HAVANAwellness on May 20, 2017 at 04:57 AM
    Page URL:
    https://form.jotform.co/62418863353864

  • Profile Image
    JotForm Support

    Answered by Jan on May 20, 2017 at 08:56 AM

    Unfortunately, I wasn't able to replicate the issue. I opened your form in Google Chrome and in Mozilla Firefox. The background image and image logo is showing properly.

    The color of your logo is white and the background is transparent. The logo will not be visible if the background image is not working. The problem is that the background is taking time to load when I checked it. It takes me 5 seconds to fully load the background image. 

    Here's a screen capture:

    It is possible that some of your users have slow internet connection. Are you experiencing this problem on your end as well?

    I suggest you use a smaller background pattern image. You may also use a plain background color if you like.

    Hope that helps. Let us know if you're still having issues. Thank you.