What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customers are able to bypass paying in the form

    Asked by cosasdeladonya on May 20, 2017 at 06:42 AM

    Hi My customers some how still can complete the form without making the subscription payments required via PayPal how can I correct this so they can't get through.

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    JotForm Support

    Answered by AIDAN on May 20, 2017 at 11:26 AM

    Could you please provide us with the form ID or URL so we can inspect and assist you further? Thank you in advance.

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    Answered by cosasdeladonya on May 20, 2017 at 12:43 PM
    https://form.jotform.us/70878236484165 Thanks Aidan
    ...
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    JotForm Support

    Answered by EltonCris on May 20, 2017 at 05:29 PM

    I checked your payment field and you have 1 free subscription item. This means that selecting this required item will just automatically submit the form without any payment since it is free.

    You have to correct the subscription item, add a price in it instead since it is currently blank.

    Here's how:

    If you have any questions, please let us know.

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    Answered by cosasdeladonya on May 20, 2017 at 08:43 PM
    Hi can you tell me if I corrected it right this time TIA:)
    Your #1 Coupon Stop Shop.
    www.cdldcoupons.com
    ...
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    JotForm Support

    Answered by jonathan on May 21, 2017 at 12:59 AM

    I checked your form https://www.jotform.us/form/70878236484165 and I see it is fixed now.

    Let us know if you need further assistance.

     

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    Answered by cosasdeladonya on May 22, 2017 at 03:44 PM
    Thanks
    Your #1 Coupon Stop Shop.
    www.cdldcoupons.com
    ...