Customers are able to bypass paying in the form

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    cosasdeladonya
    Asked on May 20, 2017 at 06:42 AM

    Hi My customers some how still can complete the form without making the subscription payments required via PayPal how can I correct this so they can't get through.

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    AIDAN
    Answered on May 20, 2017 at 11:26 AM

    Could you please provide us with the form ID or URL so we can inspect and assist you further? Thank you in advance.

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    cosasdeladonya
    Answered on May 20, 2017 at 12:43 PM
    https://form.jotform.us/70878236484165 Thanks Aidan
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    EltonCris
    Answered on May 20, 2017 at 05:29 PM

    I checked your payment field and you have 1 free subscription item. This means that selecting this required item will just automatically submit the form without any payment since it is free.

    You have to correct the subscription item, add a price in it instead since it is currently blank.

    Here's how:

    If you have any questions, please let us know.

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    cosasdeladonya
    Answered on May 20, 2017 at 08:43 PM
    Hi can you tell me if I corrected it right this time TIA:)
    Your #1 Coupon Stop Shop.
    www.cdldcoupons.com
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    jonathan
    Answered on May 21, 2017 at 12:59 AM

    I checked your form https://www.jotform.us/form/70878236484165 and I see it is fixed now.

    Let us know if you need further assistance.

     

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    cosasdeladonya
    Answered on May 22, 2017 at 03:44 PM
    Thanks
    Your #1 Coupon Stop Shop.
    www.cdldcoupons.com
    ...