What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal express integration is not working

    Asked by KadetClassicAdmin on May 20, 2017 at 04:33 PM

    I believe I have followed all of the correct steps but I am not having success integrating PayPal Express on my Jotform. https://form.jotform.us/71367480003147  I do have a PayPal business account and API credentials.  Please advise.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 20, 2017 at 09:29 PM

    I have checked your form and found it shows an alert at the moment of trying to complete the payment, the error is related to the digital goods option enabled in your integration, seems like your account has not been configured to accept these type of payments. 

    I would suggest you to open the payment wizard and turn off the option, your form should process payments normally after this: 

    Hope this helps.