What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe: How to allow users to cancel their subscription?

    Asked by weama on May 20, 2017 at 08:15 PM
    The only other problem we are having is with the subscriptions that we have setup on two forms:
    WEAMA PAC DONATION
    WEAMA PAC DONATIONS
    How will the user cancel their recurring donations? I don’t see a link to manage that in the email receipt that is sent. Is there a way to add something so that the end user can manage their donations?
    Please advise. If you can call me to discuss this, I would really appreciate it. We have a big event tomorrow from 9AM-3PM and this has to be all set before then.
    Jamil Shoot
    (425)375-8965
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    JotForm Support

    Answered by Kevin_G on May 20, 2017 at 08:41 PM

    Unfortunately, it is not possible to allow users to cancel their subscriptions, if you need to stop the recurring charge, then you will need to do it from your Stripe Dashboard (since you're using Stripe on your forms), you could find all your active subscriptions by following this link: https://dashboard.stripe.com/subscriptions 

    If a subscription has been successfully paid the first time the form was submitted, you will also find a link right after the purchased plan, this will be found on the submissions page of your form: 

    You will be redirected to the information related to that customer where you will also find the active subscription that user has, you will be also able to manage the subscriptions and payments there. 

    Hope this helps.