What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There appears to have been no email triggered on a form completion that has previously worked

    Asked by DPDALY on May 21, 2017 at 12:40 PM

    the form has not been changed since the email trigger last worked.


    when i manually forwarded the submitted form data it took 9 hours to arrive at its destination.


    have you been doing anything to the system that would cause these delays.


    i have previously had similar issues a few months ago with another form where the forwarding email triggers did not fire.


    i hope this reduction in delivery quality is not because i am on the free version?

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    JotForm Support

    Answered by aubreybourke on May 21, 2017 at 12:57 PM

    This can occur because messages are rejected by the email provider.

    How to Prevent Email Bouncing Related Issues

    A sure fix is to not use the default sender. Instead setup a custom SMTP server.

    How to Setup SMTP for a Form