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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please wait error when submitting form on wordpress website

    Asked by ImmanuelE on May 21, 2017 at 02:25 PM

    Hi, I want to know if jotform is right for me because I will likey be paying for a plan soon.

     

    Yet when i try to submit a trial submission form the "Submit" button turns into a "Please Wait", as expected, however, it stays that way forever.

     

    How can i solve this problem?

    P.S: It happens regardless of if there is a payment method included or not. Additionally, I used the Wordpress.com Publish->Platforms and copied the embed code into a new page on Wordpress.

    Page URL:
    http://press.essaeg.ca/101-week/

    Screenshot
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    JotForm Support

    Answered by Mike_G on May 21, 2017 at 04:10 PM

    To my understanding, the issue you described only happens when you submit your form that is embedded on your WordPress website. This means that when the form is submitted via its direct link the issue does not exist.

    I have tried adding one of my forms to my sample WordPress site following the instructions in the guide and article below and I was able to submit the form successfully.

    How-to-embed-a-form-to-Wordpress-com

    Wordpress-com-Now-Supports-JotForm-Forms

    Link to my sample WordPress site: https://mikesampleblog.wordpress.com/contact-us/

    May we know the exact embed code you copied to your WordPress, please?

    Also, may we ask permission to make test submissions directly to your form?

    We will wait for your response.

    Thank you.

     

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    Answered by ImmanuelE on May 21, 2017 at 05:05 PM

    Yes i did embed the wordpress.com text: [embed]https://form.jotform.ca/form/71404753838259[/embed] into a new page as described in the link.

    You do have my permission to submit test submissions directly to my form.

     

    I would like to add that the direct link does work but i would really rather prefer the form be filled out on my site, instead of redirected to a new page, thanks!

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    JotForm Support

    Answered by jonathan on May 21, 2017 at 05:26 PM

    I was able to reproduce the error when I test submitted your form within your wordpress website http://press.essaeg.ca/101-week/

     

    It looks like the oembed code of the form was having script conflict issue with the existing scripts on your website. To overcome this, I recommend you re-embed the form on your website using instead its iframe publish code.

    User guide: Getting-the-form-iFrame-code

    Make sure you clean/remove first in your website the previous embed code you used before you add the form back using its iframe code.

    Let us know if you need further assistance.

     

     

     

     

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    Answered by ImmanuelE on May 21, 2017 at 06:15 PM

    I do need further assistance.

    I know how to get the IFrame code, however I dont know how to add it to a page in Wordpress.com.

    Could you help me know what to do when i get the IFrame code?

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    JotForm Support

    Answered by jonathan on May 21, 2017 at 06:28 PM

    From what I see, your website http://press.essaeg.ca/101-week/  is not a Wordpress.com hosted website.

    I see it as a self hosted website and it was using Wordpress.org software.

    https://en.support.wordpress.com/com-vs-org/

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    To embed the form using the iframe embed code on your website page, check this guide:

    https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version

    In the user guide on Step#5 , instead of the script or embed code, use instead the iframe code.

    Example on the screenshot image below, insert the iframe embed code of your form (not the script code embed as shown on the image)

     

    Let us know if you're still not able to do it.

     

     

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    Answered by ImmanuelE on May 21, 2017 at 06:35 PM

    Worked flawlessly!

    Thank you!

    I will definitely be a paid user soon.