Soundcloud widget: showing different link order than the original setup

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    Jinkfenn
    Asked on May 21, 2017 at 07:45 PM
    I'm having this same issue. And clearing the cache and replacing the files has not solved the problem. Please help! Thanks! Jenni
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    jonathan
    Answered on May 21, 2017 at 07:54 PM

    I assume this is your form that have the issue. From what I see on my browser when I load your form, the Soundcloud widgets were loaded in the ascending sequence number base on the file number...

    Ex:

     

    Are you saying that on your side, the widgets were loaded in random sequence/arrangement?

    Please provide more clear details of what exactly was the problem. We check further once we get a better understanding of the issue.

    Thanks.

     

     

  • Profile Image
    Jinkfenn
    Answered on May 22, 2017 at 08:39 AM

    HI, thanks for your help. In the jotform build the audiofiles are correct: meaning yes that they are in assending order. (I doubled checked the links several times, and even tried to delete and add a new soundcloud file, and cleared the history cache, and tried different browsers, and tried different computers.) 

    This is the build screen, the files are uploaded 30 and then 32:

     

    However, when you publish the survey it pulls incorrect links for questions. For example, what should be file 32, is being recognized as file 30. This is the published survey: 

     

    Finally, this happens to random questions. It's not just this one. Sometimes one question will be wrong, and the next time I pull up the survey a different question will be wrong (that was previously correct).

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    Sven
    Answered on May 22, 2017 at 09:34 AM

    Hi, 

    I have checked your form and I could replicate the issue, I also cloned your form to my account and could still reproduce the issue, some of the links will appear in different order. 

     

    I have escalated this to our developers to look into, and we will notify you via this thread with any updates. 

     

    Apologies for inconvenience, 

    Thank you!

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    Jinkfenn
    Answered on May 22, 2017 at 09:03 PM

    Thank you. Could you give me an estimate of when you think this can be resolved? 

    We are hoping to use this form as soon possible, but are not able to without certainty that the links will work properly. 

    Best,

    jenni

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    ashwin_d
    Answered on May 22, 2017 at 11:26 PM

    Hello jenni,

    Unfortunately we cannot provide and ETA on this. Upon checking the ticket status, I found that one of our developer is already looking into this issue of yours. We will get back to you as soon as we have nay update from him.

    Thank you!

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    widgets
    Answered on August 02, 2017 at 04:34 AM

    Hey thanks for reporting, the problem has been fixed. Please give it a try and let us know.

    Regards,
    Widget Team