- nickiversenAsked on May 21, 2017 at 08:49 PM
My Jotform is embedded on our website (wordpress) and it won't scroll, unless you move the pointer off of the form itself.
- CharlieAnswered on May 21, 2017 at 11:03 PM
It is possible that there's a script conflict happening between the JotForm's resources and your website's.
We have different ways on how you can embed your form on Wordpress, please follow try each of them and see which one works best for you. You can follow this guide for details: https://www.jotform.com/help/324-A-guide-to-forms-for-WordPress-users.
I hope that helps.
- nickiversenAnswered on May 22, 2017 at 12:01 AM
I have already tried all of the options.
Previously I could get the form to behave 'normally' if I embedded the source code.
That has now changed and when I do this the form does not function correctly. All options of every field now require filling in order to submit.
From searching online I see that our scrolling problem is not unique, can you please advise of further options?
- CharlieAnswered on May 22, 2017 at 01:40 AM
Could you please try re-embedding the form using the iFrame embed code? We will then check your web page and see how it behaves. Here's a guide that you can refer to: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.
Make sure to set the height attribute of the iFrame long enough for the whole form to be visible.
Also, I suggest checking your Wordpress theme or the support team there and ask for this specific issue, it seems to be something related on your Wordpress website itself. If you check your website on the browser console, you can see that it has an error loading a resource.
I hope that helps.
- nickiversenAnswered on May 28, 2017 at 03:43 AMThanks Charlie, I’ve yet to resolve the issue but will keep trying.
- JotForm SupportJohn_BensonAnswered on May 28, 2017 at 04:59 AM
I checked the page URL you provided and the issue still not fixed. May I ask if you have tried embedding your form to your website using the iFrame method?
If yes and the issue still persists, please try embedding your form again but use this code:
<iframe id="JotFormIFrame-71164329246456" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.me/71164329246456" frameborder="0" style="width:100%; height:7964px; border:none;" scrolling="no"> </iframe>
Hope that works. Please try it and let us know how it goes.
- JotForm SupportJanAnswered on May 28, 2017 at 12:27 PM
I created a separate thread for your other issue. Please wait for our reply on this thread: https://www.jotform.com/answers/1156573.