What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email notifications not working

    Asked by TJCApaches on July 19, 2012 at 03:27 PM

    Hi - I haven't received any email notificaitons since July 11 on this form. Not sure if we are having trouble with any of the other ones, but I know this one for sure. I've already checked to make sure our ISP isn't blocking Jotform and that it's not going to spam. Please advise.

     

     

     

     


    Page URL:
    http://form.jotform.com/form/13143933259

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    Answered by gori-mathew on July 20, 2012 at 06:27 AM

    Hi;

    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.