email notifications not working

  • Profile Image
    TJCApaches
    Asked on July 19, 2012 at 03:27 PM

    Hi - I haven't received any email notificaitons since July 11 on this form. Not sure if we are having trouble with any of the other ones, but I know this one for sure. I've already checked to make sure our ISP isn't blocking Jotform and that it's not going to spam. Please advise.

     

     

     

     


  • Profile Image
    gori-mathew
    Answered on July 20, 2012 at 06:27 AM

    Hi;

    We are really sorry for inconvenience caused. To solve this issue can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    Also, whitelist Jotform's mail sever Ips as follows;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please lets know if this helps.