Duplicated email notifications

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    benchambers
    Asked on May 22, 2017 at 05:33 AM

    Hi There JotForm!

     

    I'm having a issue with duplicate emails sent out?

     

    I do have various email notifications that are driven by conditions and also a 'send all' notification which sends all submissions to a few key people.

     

    However on some emails I get duplicates, So x2 almost like I'm in the logic driven notification as well as the 'send all' - which I don't appear to be.

     

    https://eu.jotform.com/build/70245411627349

  • Profile Image
    amy
    Answered on May 22, 2017 at 06:25 AM

    Hi, 

    I have cleared caches of your forms. Also, you can do it yourself by following our user guide: 

    How to Clear Your Form Cache?

    Moreover, I would like to recommend you to enable the unique submission option on your form in order to prevent duplicate submissions. Please check our user guide to enable this option:

    How to Set Unique Submissions on a Form

    We are sorry for the inconvenience issue you have. If your problem persists, please let us know. 

    Thank you for contacting us.

     

    All the best!