- benchambersAsked on May 22, 2017 at 05:33 AM
Hi There JotForm!
I'm having a issue with duplicate emails sent out?
I do have various email notifications that are driven by conditions and also a 'send all' notification which sends all submissions to a few key people.
However on some emails I get duplicates, So x2 almost like I'm in the logic driven notification as well as the 'send all' - which I don't appear to be.
- JotForm SupportamyAnswered on May 22, 2017 at 06:25 AM
I have cleared caches of your forms. Also, you can do it yourself by following our user guide:
Moreover, I would like to recommend you to enable the unique submission option on your form in order to prevent duplicate submissions. Please check our user guide to enable this option:
We are sorry for the inconvenience issue you have. If your problem persists, please let us know.
Thank you for contacting us.
All the best!