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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Duplicated email notifications

    Asked by benchambers on May 22, 2017 at 05:33 AM

    Hi There JotForm!

     

    I'm having a issue with duplicate emails sent out?

     

    I do have various email notifications that are driven by conditions and also a 'send all' notification which sends all submissions to a few key people.

     

    However on some emails I get duplicates, So x2 almost like I'm in the logic driven notification as well as the 'send all' - which I don't appear to be.

     

    https://eu.jotform.com/build/70245411627349

    Page URL:
    https://eu.jotform.com/build/70245411627349

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    JotForm Support

    Answered by amy on May 22, 2017 at 06:25 AM

    Hi, 

    I have cleared caches of your forms. Also, you can do it yourself by following our user guide: 

    How to Clear Your Form Cache?

    Moreover, I would like to recommend you to enable the unique submission option on your form in order to prevent duplicate submissions. Please check our user guide to enable this option:

    How to Set Unique Submissions on a Form

    We are sorry for the inconvenience issue you have. If your problem persists, please let us know. 

    Thank you for contacting us.

     

    All the best!