Duplicated email notifications

  • benchambers
    Asked on May 22, 2017 at 5:33 AM

    Hi There JotForm!

     

    I'm having a issue with duplicate emails sent out?

     

    I do have various email notifications that are driven by conditions and also a 'send all' notification which sends all submissions to a few key people.

     

    However on some emails I get duplicates, So x2 almost like I'm in the logic driven notification as well as the 'send all' - which I don't appear to be.

     

    https://eu.jotform.com/build/70245411627349

    Page URL: https://eu.jotform.com/build/70245411627349
  • amy
    Replied on May 22, 2017 at 6:25 AM

    Hi, 

    I have cleared caches of your forms. Also, you can do it yourself by following our user guide: 

    How to Clear Your Form Cache?

    Moreover, I would like to recommend you to enable the unique submission option on your form in order to prevent duplicate submissions. Please check our user guide to enable this option:

    How to Set Unique Submissions on a Form

    We are sorry for the inconvenience issue you have. If your problem persists, please let us know. 

    Thank you for contacting us.

     

    All the best!