form submissions stopped downloading into dropbox folder

  • Profile Image
    robinowsley
    Asked on July 19, 2012 at 04:34 PM

    Hi there.  I had previously arranged that some of my form submissions would download into my dropbox folder on my hard drive.

     

    That was working until the 2nd of this month.  I'm still getting the email updates, the forms are still working, and I can still download my form submissions.  

     

    The only thing that seems to have stopped working is the dropbox folder thing.  Why has it stopped working?

     

    Thanks!

  • Profile Image
    Mike_T
    Answered on July 19, 2012 at 05:32 PM

    We are sorry for the inconveniences caused.

    There is a slight chance that the problem is related to Dropbox synchronization with your computer. Please check mentioned folder via Dropbox website. If files are there you will need to investigate that  synchronization problem.

    Otherwise, you may try to re-integrate your form with Dropbox to see if that makes any difference.

    In order to investigate it further we will need to get affected form ID/name.

    Thank you for cooperation.

  • Profile Image
    robinowsley
    Answered on July 19, 2012 at 05:40 PM

    In the meantime, I just quit the Dropbox app, then restarted it.  Now, it would seem some forms are downloading.  It's too soon to tell if they all will, but I imagine that's possible, since some of them have already.

     

    I don't know why it was necessary to restart the application, especially since it was still uploading stuff TO dropbox.  But, it would seem that it was.

     

    So, the problem MIGHT be solved.  If not, guess I'll come back and try the other stuff you suggested, thanks.

  • Profile Image
    Mike_T
    Answered on July 19, 2012 at 05:44 PM

    Thank you for that information.

    I hope it is solved now :)

    Please feel free to contact us anytime. We would be happy to help.