Form not appearing on webpage even though it is enabled

  • Profile Image
    info7614
    Asked on May 22, 2017 at 07:05 AM

    I have enabled one of my forms but it isn't appearing on my website as it should. Would this have something to do with submission storage space? Will it just refuse to appear as it knows it can't take anymore submissions, as we've maxed out the storage space?

  • Profile Image
    Sven
    Answered on May 22, 2017 at 08:34 AM

    Hi, 

    If your form isn't available because you've exceeded the submission limit, it should still show on your webpage and show "Form is currently unavailable" error message, like the one in the screenshot below:

     

    I inspected your webpage that your provided, and I couldn't find any jotform code there, are you sure the code hasn't been removed or something? You can try re-embedding it using the iframe method, that will overcome any script conflict. Please see:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

     

    Thank you!

  • Profile Image
    info7614
    Answered on May 22, 2017 at 09:43 AM
    Hi so I've tried copy and pasting this link code from Iframe into webpage,
    but all it brings up is the actual code on the webpage not the form itself.
    Is there a step I'm missing?
    ...
  • Profile Image
    BDAVID
    Answered on May 22, 2017 at 11:35 AM

    You need to copy your form's Iframe code(follow the steps on this guide to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code), then embed it in your site. If the form does not show up, please leave it like that and let us know, so we can check further.