What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot access to my Jotform account

    Asked by Jeff Paolini  on May 22, 2017 at 07:28 AM

    I have received multiple messages about my account being downgraded despite speaking with a company rep and providing my credit card info. Now I cannot see any of my forms within my account. Please help me asap as we are relying heavily on jotform for a project.

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    JotForm Support

    Answered by amy on May 22, 2017 at 08:44 AM


    When I check your email address paolini.jeff@phillyzoo.org, I cannot find any related Jotform account. There is an only a guest account. Because of this reason, you may not be able to see your forms. Would you please let us know the username of your account so that we can inspect it in detail? Also, you can share with us the URL of your form. 

    We'll be awaiting for your response.

    Thank you.