What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Disabled Message

    Asked by ebhbarracudas on July 19, 2012 at 05:03 PM

    I am receiving a form disabled message with details that form did not pass status check.

    I originally had it set-upa s secure, but took it off since I thought may have been teh issue.  However, I am still getting the error message.

    Here is the link to the form:  http://form.jotform.us/form/21827000359145 

    Please let me know how to get this form to work again.  Thank you!


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    Answered by gori-mathew on July 19, 2012 at 05:12 PM

     Please note that your account is on overlimit status having done 13 SSL form submissions from the allocated 10 for this package. Please check on pricing policy link for more information on this ; http://www.jotform.com/pricing/

    You need therefore to upgrade your account to enjoy higher form submissions and to avoid your forms being disabled due to Overlimit or wait for end of month when your form submission quota will be reset. (Always reset at every first day of month)

    You can check the prices of the paid packages on these links:

    Premium: http://www.jotform.net/upgrade
    Professional: http://www.jotform.net/upgrade_professional

    If you have other questions or concerns, please do let us know.

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    Answered by ebhbarracudas on July 19, 2012 at 05:16 PM

    Since I changed the form to unsecure and have 100 submissons per month, can the account be open for form use? 

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    Answered by AtacanC on July 19, 2012 at 05:28 PM

    I've deleted 6 SSL submissions from your count and reactivated your account. Please remember that we can only do it once.

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    Answered by ebhbarracudas on July 19, 2012 at 05:44 PM

    Thank you!

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    Answered by gori-mathew on July 19, 2012 at 05:56 PM

    welcome and thanks for choosing Jotform!