What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am locked out and it won't send me the reset link.

    Asked by Vanessa Sieger  on May 22, 2017 at 09:30 AM

    I am unable to log into my account, and was locked out from password attempts. I have selected it to send me an email with reset steps and nothing comes through. 


    Please advise ASAP. 

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    JotForm Support

    Answered by Welvin on May 22, 2017 at 11:23 AM

    Your username is AwakeningEnergy. The registered email address is hol********r@gmail.com. You should reset the password using this email.