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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why there is an error message where Adobe Sign widget supposed to be?

    Asked by Momentum_Instore on May 22, 2017 at 09:46 AM

    It seems that the adobe signature widget is resetting itself?

    W have had feedback that people are unable to sign the form as the Widget Needs Updating - See screenshot below

     

     

    Screenshot
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    JotForm Support

    Answered by Nik_C on May 22, 2017 at 11:55 AM

    We're sorry for the inconvenience.

    I cloned your form and tested on my end, but I wasn't able to replicate this issue. Could you please try updating the widget and make sure that it is authenticated, here is how to do that:

    1) Click the widget settings button:

    2) Make sure that the Widget is authenticated:

    3) Or you can click Re-Authenticate:

    4) And click Update widget:

    Please let us know if you still see the same error message.

    Thank you!